First try to update your Station and restart your computer: most of the issues are due to an outdated Station or a computer that hasn't been restarted for a long time.

If the bug still occurs, sorry for that 🙏
For us to reproduce & solve it, 4 files are needed.

  1. A description of your bug
  2. A screenshot of your activity monitor/task manager while Station’s running
  3. Your Station logs
  4. Your Station database

We really can't investigate further if one of those 4 are missing: they're importance is crucial. Once you're done, just:

  1. Login our community forums
  2. Message the files to Alexandre (Station's CTO) by accessing this link and clicking on the "message" top right-button

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I. Bug description & screenshots

  1. Trigger
  2. Brief description of the issue
  3. Explanatory gifs/pictures (CloudApp & Droplr are awesome free tools for that)
  4. OS version
  5. Station version

- - - -

II. Process manager screenshot (while Station’s running)

  1. Open Station
  2. Search for "Activity Monitor" or "TaskManager" & open it
  3. Click on the "CPU" column to sort it by decreasing value
  4. Take a screenshot of the table

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III. Station logs

Mac

  1. Open Finder
  2. In application menu: Go > Go To Folder..
  3. Type ~/Library/Logs/Station"  
  4. Send us the file "log.log"

Windows
Explanatory video: http://recordit.co/D7kyOVyFrD

  1. Navigate to the %USERPROFILE% folder > AppData > Roaming > Station
  2. Send us the "log" file. 

Linux

Send us the file ~/.config/Station/log.log

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IV. Station database

Mac

  1. Execute the following command in your "Terminal":
    zip -r ~/Station_db.zip ~/Library/Application\ Support/Station/db
  2. A zip file will be created in your "Home" folder - it is called "Station_db.zip"

Windows
Explanatory video: http://recordit.co/X5NkEItVRN

  1. In window search bar, type %appdata% & open the folder
  2. Open the Station folder
  3. Zip the db folder (right click, "Send To" > "Compressed (Zip) folder")

Linux

  1. Open a terminal
  2. Enter the following command:
    zip -r ~/Station_db.zip ~/.config/Station/db

A zip file will be created in your "Home" folder - it is called "Station_db.zip"

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Once you're done retrieving those 4, just:

  1. Login our community forums
  2. Message them to Alexandre (Station's CTO) by accessing this link and clicking on the "message" top right-button

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