First try to update your Station and restart your computer: most of the issues are due to an outdated Station or a computer that hasn't been restarted for a long time.
If the bug still occurs, sorry for that 🙏
For us to reproduce & solve it, 4 files are needed.
- A description of your bug
- A screenshot of your activity monitor/task manager while Station’s running
- Your Station logs
- Your Station database
We really can't investigate further if one of those 4 are missing: they're importance is crucial. Once you're done, just:
Login our community forums and post your issue.
- - - -
I. Bug description & screenshots
- Trigger
- Brief description of the issue
- Explanatory gifs/pictures (CloudApp & Droplr are awesome free tools for that)
- OS version
- Station version
- - - -
II. Dev tool console
- Click on "View" in the upper menu
- "Developer"
- Click on "Toggle Page Developer Tools"
- Click on "Console"
- Take a screenshot of your console (the errors in red are what interest us most)
- - - -
III. Process manager screenshot (while Station’s running)
- Open Station
- Search for "Activity Monitor" or "TaskManager" & open it
- Click on the "CPU" column to sort it by decreasing value
- Take a screenshot of the table
- - - -
IV. Station logs
Mac
- Open Finder
- In application menu: Go > Go To Folder..
- Type
~/Library/Logs/Station"
- Send us the file "log.log"
Windows
Explanatory video: http://recordit.co/D7kyOVyFrD
- Navigate to the %USERPROFILE% folder > AppData > Roaming > Station
- Send us the "log" file.
Linux
Send us the file ~/.config/Station/log.log
- - - -
V. Station database
Mac
- Execute the following command in your "Terminal":
zip -r ~/Station_db.zip ~/Library/Application\ Support/Station/db
- A zip file will be created in your "Home" folder - it is called "Station_db.zip"
Windows
Explanatory video: http://recordit.co/X5NkEItVRN
- In window search bar, type
%appdata%
& open the folder - Open the Station folder
- Zip the
db
folder (right click, "Send To" > "Compressed (Zip) folder")
Linux
- Open a terminal
- Enter the following command:
zip -r ~/Station_db.zip ~/.config/Station/db
A zip file will be created in your "Home" folder - it is called "Station_db.zip"
- - - -
Once you're done retrieving those 4, just:
Login our community forum and post your issue.